Classic Interview Questions and Answers

Can you give me an example of when you have successfully coached a member of your team?

Alternative and related questions:

Have you ever been asked to help train a new member of staff?

The meaning behind the question:

You’d be wrong in thinking that this is a question just for managers. This question could be asked of anyone who works in a team – which is pretty much everyone! In all lines of work the ability to help others to further develop their skills and experience is a valuable attribute. How you describe your example will tell the interviewer a lot about you.

Your answer:

You need to structure your answer logically so as to identify what the circumstances were, why the individual needed coaching, how you went about coaching them and, most important of all, what the outcome was. Coaching a team member is a project like any other. In order to deliver a successful answer to this question you’re going to need to demonstrate a successful outcome to your efforts.

The example you select will depend on your own personal experiences but, whatever example you choose, make sure you come out of it as the hero of the day.

If you’re struggling to find an example then the easiest is normally to pick a time when you had to help deal with a new member of staff. Coaching is a very broad term and helping to train a new colleague certainly falls under its umbrella.

Example:

In my current job for a mail-order company, I work as part of a team, processing orders received and liaising directly with our customers by telephone to handle and resolve any problems or queries. While administration forms the majority of the workload, there’s also a lot of customer contact. Recently, my manager took the decision to hire a new team member who had a lot of very valuable customer-facing experience but not so much administrative experience. While the new member of staff clearly needed no help dealing with customers on the telephone, it was obvious from the start that she was clearly struggling with the administrative side of things. As one of the most experienced members of the team, my manager asked if I could take this lady under my wing and help her to resolve the administrative difficulties she was having. Over a period of several days I took the time for her to initially shadow me in the work I was doing before moving on for me to let her do the work herself under my careful observation. She learned very quickly and within the week she was fully up to scratch and has since become an invaluable member of the team.

The Interview Question & Answer Book

The Interview Question and Answer Book

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More classic interview questions and answers

 

How would you describe yourself? / How would your boss/colleagues/team/family/friends describe you?

In what ways are you a team player?

Do you work well on your own initiative?

What techniques do you use to get things done?

What motivates you?

Are you proactive?

Are you creative?

Are you a risk-taker?

How do you handle pressure and stress?

Can you tell me about a time when you have failed to achieve a goal?

What's the worst mistake you've made at work and how did you deal with it?

How would you handle the following situation?

Can you tell me about a major project you have successfully completed?

Can you tell me about a major problem at work that you've had to deal with?

We have a problem with x. How would you resolve that?

What do you do when you disagree with your line manager?

How would you describe yourself as a manager?

Can you give me an example of when you have successfully coached a member of your team?

What is your customer service philosophy?

How did you get your last job?

What does your current job involve on a day-to-day basis?

What contribution do you make to the department in which you work?

What changes have you made to your current job role since you started?

What have you learned in your last job?

Can you tell me about your last appraisal?

How would you describe your current boss?

Why did you leave that job?

Which of your jobs was the best?

Why is there a gap in your resume/CV?

What do you know about us as an organisation?

What do you know about our products/services?

What do you think are our organisation's greatest strengths, weaknesses, opportunities and threats?

What do you know about the vacancy for which you are applying?

How do your skills and experience match the job description/person specification?

What appeals to you most about this vacancy?

Why have you chosen this line of work?

Are there any other organisations to which you are applying?

How does this job compare to others for which you are applying?

Can you describe your ideal employer to me?

What sort of person would you most like to work for?

In what ways is your degree relevant to the work you are now doing?

What have you learned and how have you developed over the last year/five years?

What sports are you/have you been involved in?

Do you know what the current headline news is?

How quickly can you adapt to a new work environment?

Would it be a problem if we asked you to work overtime/evenings/weekends?

What is your current salary package?

What salary package are you expecting for this role?

When would you be available to start?

Do you mind if we contact your current employer for a reference?

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